Refund policy

We offer a 15-day return policy, meaning you have 15 days to request a return after receiving the item.

Returned items must be in their original condition, unworn or used, with all tags intact, and in their original packaging. You will also need to provide proof of purchase.

To request a return, please contact us: stellarjerseys@gmail.com. Please note that returned items must be sent to the address provided by customer service.

If your return request is approved, we will send you a return label, shipping instructions, and the correct address. Returns without prior request will not be accepted.

For returns not due to product quality issues or incorrect items, return shipping costs are the buyer's responsibility.

For any questions regarding returns, please feel free to contact us: stellarjerseys@gmail.com

Damage and Problems

Please inspect the items immediately upon receiving your order. If there are any defects, damage, or if you received the wrong item, please contact us immediately so we can assess the problem and resolve it appropriately.

Exceptions/Non-Returnable Items

Some items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), bespoke items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of dangerous goods, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding specific items.

We regret that we do not accept returns of discounted items or gift cards.

Exchanges

To ensure you receive your desired item as quickly as possible, the best approach is to return the received item and purchase a new one separately once the return is accepted.

EU 14-Day Cooling-Off Period

Notwithstanding the foregoing, if the item was shipped from within the EU, you have the right to cancel your order or return it within 14 days for any reason. As stated above, your item must be in its original condition, unworn or unused, with all tags intact, and in its original packaging. Return shipping costs are the buyer's responsibility, except for product quality issues or incorrect shipments.

Refunds

We will notify you upon receiving and inspecting your return and inform you whether your refund has been approved. If approved, we will automatically refund you via your original payment method within 10 business days. Please note that processing your refund may also take some time due to your bank or credit card company.

If you have not received your refund more than 15 business days after your return request was approved, please contact us at: stellarjerseys@gmail.com